Data deletion

Last updated: October 12, 2026

Send a deletion request

Email info@navistack.app with the subject “Walkthrough Data Deletion Request.” Include your account email, whether you sign in with Google or email, and whether you want a specific project or your account deleted. Do not include your password or payment details.

We may ask for information to verify that the request concerns your data. Consistent with NaviStack’s deletion policy, we aim to complete verified requests within 30 days. We will explain any applicable exception or additional time needed.

What deletion does

You can delete an inactive project from its project page. The project is hidden immediately and its media is queued for removal. Account deletion hides all owned projects; active generation may need to finish before media removal completes. Failed removal jobs retry rather than silently discarding the request.

Required payment, credit, security and audit records can remain for legal, accounting, fraud-prevention or dispute purposes. Backup copies expire separately. Deleting media does not reverse purchases or automatically issue a refund.

Read the privacy policy for more about data handling and retention.

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